Refund policy

Last updated: July 2026

Canvas Pickleball sells two very different kinds of products, and each has its own return rules. Please make sure you know which one applies to your order before you buy.

• Custom & personalized orders — anything made to order with your logo, artwork, colors, wording or personalization (custom paddles, covers, overgrips, balls, bags, apparel, packaging and bulk or corporate orders). These are built specifically for you and cannot be returned, refunded or exchanged.
• Signature Paddle & stock items — standard, non-personalized products bought as-is, such as our Signature Paddle. These can be returned within a limited window under the terms below.

If you are unsure which category your order falls into, ask us before ordering: grahm@canvaspickleball.com.

Custom and personalized orders are final sale

All custom, printed, branded or personalized products are non-returnable, non-refundable and non-cancellable once you have approved your digital proof and the order has entered production. Custom paddles in particular are made from expensive, made-to-order materials and are manufactured to your exact specification. Once produced, they carry your branding and cannot be resold, restocked or repurposed, so we are unable to accept them back for any reason of buyer's remorse, wrong quantity or size, change of plans, or a missed event. Please order carefully and confirm your quantities before you approve your proof.

Your approval is required before we produce anything

Before production begins, we provide a digital proof or mockup for your written approval. When you approve your proof, you are confirming that the spelling, wording, layout, artwork, colors, materials, sizes and quantities are correct. Once a proof is approved, you accept responsibility for its contents. Canvas Pickleball is not responsible for errors that appear in an approved proof, including typographical errors, incorrect logos or artwork you supplied, low-resolution files, or color expectations that differ from what appears on your screen. If you are unsure about any element of your proof, ask us before you approve it.

Cancellations and changes on custom orders

You may cancel or change a custom order at no charge before you approve your proof. After proof approval, materials are ordered and production is scheduled, and the order generally cannot be canceled or changed. Because custom paddle stock is costly and cannot be reused, if we agree to cancel an in-progress order you remain responsible for all materials purchased, work performed and setup completed up to that point, and any deposit is non-refundable. Requested changes after approval may add cost and reset your production timeline.

If something is wrong on our end

We stand behind our work. If a custom order arrives with a genuine manufacturing defect, or does not match the proof you approved, we will make it right. You must:

• Inspect your order promptly and notify us in writing within 10 calendar days of delivery;
• Provide your order number, a description of the issue, and clear photographs of the affected items and packaging; and
• Retain the affected items until your claim is resolved. We may ask you to return them.

Where we confirm a defect or a deviation from your approved proof, our sole obligation, at our discretion, is to reprint or replace the affected units, or to issue a credit for those units. We do not refund or reprint an entire order for an issue affecting only part of it. Claims submitted after 10 days may not be honored.

Quantity, color and material variance

Custom manufacturing can produce a small variance in the final quantity. Orders may ship with an overage or shortage of up to 2%, which is standard in the industry; you are billed for the quantity actually shipped, and a shortage within this tolerance is not a defect. Similarly, screens and proofs display color differently than printed products, and natural materials such as wood vary from piece to piece. Reasonable variation in color, finish, grain or texture is normal and is not grounds for a refund.

Signature Paddle and stock items

Standard, non-personalized products purchased as-is — including our Signature Paddle — may be returned within 30 days of delivery, provided they are:

• Unused, in new and resellable condition, with no signs of play, wear or scuffing; and
• Returned in their original packaging with any included accessories.

To keep this policy fair, the following apply to stock returns:

• Return shipping is the customer's responsibility, and original shipping charges are non-refundable.
• A restocking fee of up to 15% may apply to cover inspection and repackaging.
• Paddles that have been played with, or returned used or damaged, are not eligible for a refund.
• The Signature Paddle is only returnable when purchased in its standard form. A Signature Paddle that has been customized or personalized in any way is treated as a custom order and is final sale.

Defective stock items are covered by our product warranty rather than this return window — contact us and we will replace a confirmed manufacturing defect.

How to start a return or claim

Email grahm@canvaspickleball.com or call (954) 683-1290 with your order number and details before shipping anything back. Returns sent without prior authorization may not be accepted. We review every request individually and will work with you in good faith.

This Refund Policy should be read together with our Terms of Service and Shipping Policy.