Terms of service

Last updated: September 28, 2026

These Terms of Service ("Terms") govern your purchase of custom and stock products from Canvas Pickleball LLC, a Florida limited liability company based in Fort Lauderdale, Florida ("Canvas," "we," "us"). By placing an order or approving a proof, you agree to these Terms, together with our Refund Policy and Shipping Policy. If you order for an organization, "you" includes that organization, and you confirm that you are at least 18 and authorized to bind it.

1. Quotes and pricing

Written quotes are valid for 30 days unless stated otherwise. Prices, product descriptions and availability may change before we accept an order. Volume pricing is based on the quantity actually ordered; reducing the quantity may change your per-unit price. Prices exclude sales and use taxes, which you pay unless you give us a valid exemption certificate. International orders may also carry import duties and fees, which you pay. If a new tariff or duty raises our cost after we quote your order and before you approve your proof, we may adjust the price; if you do not accept the adjustment, you may cancel for a full refund.

2. Orders and acceptance

An order is binding once we accept it and, for custom products, once you approve your proof. An automatic order confirmation is not acceptance; we accept by starting work or shipping. We may refuse, limit or cancel any order, including where artwork is unlawful, infringing or inappropriate, where information provided is inaccurate, where a price was listed in obvious error, or where we are unable to fulfill the request. If we cancel an order for our own reasons before production, we refund your payment for that order in full.

3. Payment

Orders are paid at checkout unless your invoice states otherwise. We may authorize your payment method at checkout and charge it when you approve your proof; if an authorization expires, we may re-authorize it or send you a payment link. If your invoice requires a deposit, it is applied to your order and becomes non-refundable once you approve your proof. Invoiced balances are due on the date shown on the invoice. Overdue balances accrue simple interest at 1.5% per month (18% per year), or the highest rate allowed by law if lower, and we may pause production or shipment until they are paid. Please contact us before disputing a charge; we may provide your order records, proof approval and these Terms to your card issuer.

4. Artwork, proofs and your responsibility

For custom products we provide a digital proof for your approval before production. Approving your proof confirms that all spelling, artwork, logos, colors, materials, sizes and quantities are correct. You are responsible for the contents of an approved proof, and we are not liable for errors it contains, including errors in artwork you supplied, low-resolution files, or color differences between a screen and a finished product. If we recreate or clean up artwork for you, you are responsible for reviewing and approving the result.

5. Intellectual property and indemnity

By submitting logos, designs, trademarks, images or other materials, you represent and warrant that you own them or are authorized to use them and to grant the rights in these Terms, and that our production and use of them as described here will not infringe anyone's rights. You grant Canvas a non-exclusive, royalty-free, worldwide license to reproduce those materials to fulfill your order and to use them as described in Section 6. You agree to indemnify and hold Canvas and its owners, employees and affiliates harmless from any claim, demand, cost or damage (including reasonable legal fees) arising from the materials you supply, your instructions, or a breach of this Section or Section 6. We may decline any artwork we believe may infringe a third party's rights. Your logos and artwork remain yours. Concepts, mockups and designs we create remain ours until you order them; once your order is paid, you may use the approved design however you like.

6. Showing your project

Canvas may photograph, film and create images of the products we make for you, and may use those images, your name, and your logo and trademarks as they appear on the products or to identify you as a client, in our portfolio, on our website and social media, in sales presentations and proposals, in advertising and in other marketing, in any medium. This permission is non-exclusive, royalty-free and worldwide, and needs no further approval or payment. We reproduce your marks as supplied, will not state or imply that you endorse Canvas, and will not publish images of your order before it is delivered.

If you send us photos or videos of the products, you permit us to use them in the same way. We will not use the name or likeness of an identifiable person in advertising without that person's consent.

If you order for another organization, such as an agency ordering for a client brand, you represent that you are authorized to grant these permissions for it, and Section 5 applies.

If you prefer we not show your project, tell us in writing before production and we will not. If you ask after production, we will stop using it in new marketing within 30 days of your request, but we are not required to recall or remove material already printed, published or distributed.

7. Quantity tolerance

Custom manufacturing may yield a variance of up to 2% over or under the ordered quantity. A shortage within this tolerance is not a defect; we refund the price of any units not delivered, and any overage is at no charge.

8. Color, material and product variation

Reasonable variation in color, finish, weight, grain and texture is inherent to custom manufacturing and to natural materials such as wood, and is not a defect. Proofs and screens are a guide, not an exact color match.

9. Changes and cancellations

You may change or cancel a custom order at no charge before you approve your proof. After approval, an order may be changed or cancelled only with our written agreement. If we agree, changes may add cost and time, and on a cancellation you remain responsible for all work, materials and setup completed to that point, and any deposit is non-refundable.

10. Lead times and events outside our control

Production and delivery dates, including in-hands dates we confirm, are good-faith estimates, not guarantees. We are not liable for any delay or failure caused by late proof approval, late payment, problems with supplied artwork, or events beyond our reasonable control, including acts of government, tariffs, supplier failure, port or carrier disruption, and severe weather. See our Shipping Policy.

11. Warranty and remedies

We warrant that products, when delivered, will be free from manufacturing defects and will conform to your approved proof. Defects must be reported within 10 days of delivery as set out in our Refund Policy. This warranty does not cover normal wear, misuse, or the variation described in Sections 7 and 8. Your exclusive remedy for a valid defect is reprint, replacement or credit of the affected units or, if we cannot reprint or replace them, a refund of the price paid for those units.

EXCEPT FOR THE WARRANTY IN THIS SECTION, PRODUCTS ARE PROVIDED "AS IS," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW. FOR CONSUMER PURCHASES, ANY IMPLIED WARRANTY IS LIMITED TO 30 DAYS FROM DELIVERY. SOME STATES DO NOT ALLOW LIMITS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMIT MAY NOT APPLY TO YOU.

Unless your order states otherwise, our paddles are not USA Pickleball approved and may not be eligible for sanctioned play. Pickleball carries an inherent risk of injury; use products only as intended.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CANVAS'S TOTAL LIABILITY FOR ANY ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER, AND WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES, OR THE COSTS OF A MISSED EVENT, EVEN IF ADVISED OF THEIR POSSIBILITY.

13. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Broward County, Florida, and you consent to that jurisdiction.

14. Changes to these Terms

We may update these Terms from time to time. The version posted when you place your order applies to that order, and for a custom order, the version posted when you approve your proof.

15. Entire agreement and notices

These Terms, our Refund Policy, our Shipping Policy and your order or invoice are the entire agreement for your order. Terms in any purchase order or similar document you send us do not apply. Where these documents conflict, your invoice controls price, quantity and payment dates, and these Terms control everything else. A separate written agreement signed by both parties controls where it conflicts with these Terms. If any part of these Terms is found unenforceable, the rest remains in effect. "In writing" includes email to grahm@canvaspickleball.com and, for proof approvals, our online approval page.

16. Contact

Canvas Pickleball LLC, Fort Lauderdale, Florida. Email grahm@canvaspickleball.com or call (954) 683-1290.